Payment Terms
Fees and charges payable for your training program are due upon enrolment with the first payment to be paid prior to commencement unless alternative payment arrangements have been made.
Instalment Plan Policy
Grow Training Group has several flexible payment instalment plans that may be entered into at the time of enrolment. The instalment plan is a contract to pay the full cost of the training program agreed at the time of enrolment. Instalments are due and payable as stated in the instalment plan with the first payment due at the time of enrolment. Direct debit arrangements are provided by a third party Ezidebit, lodgement of a payment schedule with Ezidebit is deemed as acceptance of the Ezidebit service agreement.
The student must meet all agreed instalment payments. It is the responsibility of the student to ensure funds are available for agreed scheduled payments. Should any payments be rejected, re-processing will be attempted. All fees associated with the recharging of defaulted payments will be payable by the student.
Repeated defaults will result in the balance of the course fee outstanding plus any fees and charges becoming immediately due and payable within 14 days. Any resultant debt (inclusive of any accrued interest or other fees incurred in accordance with these Conditions of Enrolment) plus any additional collection costs incurred may be referred for collection by a recovery agent.
Note: Certification will not be issued until all outstanding payments have been met.
Unpaid Fees
The Client must pay all invoices issued by Grow Training Group within 14 days of the date of each invoice and meet all instalment payments negotiated.
Grow Training Group reserves the right to take whatever action required including, discontinuing programs, institute legal proceedings, etc., to safeguard its interests.
Cancellations
Cancellations received between 1 and 7 days of commencement will incur a charge of $250.00 to be paid within 14 days.
Cancellations received between 8 and 21 days of commencement will incur a charge of $250.00 plus 25% of full course fee to be paid within 14 days or by agreed payment plan.
Requests for cancellations will not be accepted after 21 days and Learner’s will be obligated to pay the course fees to Grow in full to be paid within 14 days or by agreed payment plan.
Commencement is deemed as the submission of an order or enrolment form acknowledging the terms and conditions, whichever comes first.
Requests for Cancellations must be submitted on a Cancellation Request Form: https://www.grow.edu.au/crf/.
Refunds
The completed enrolment form or order acts as confirmation that the learner accepts and commits to paying the fees, as they are stated on the Learner enrolment form and / or via a payment plan agreement, refunds will only be applied in extenuating circumstances.
Refunds will only be approved in extenuating circumstances and must be submitted on a Refund Request Form: https://www.grow.edu.au/rrf/ after enrolment cancellation has been processed.
Cancellation of an Agreed Payment Plan will only be approved in extenuating circumstances and must be submitted on a Cancellation of Agreed Payment Plan Form: https://www.grow.edu.au/cpp/ after enrolment cancellation has been processed.
Extenuating Circumstances
Refunds & Requests for Cancellation of an Agreed Plan will not be granted unless extreme hardship, or a severely debilitating medical condition can be proven. A Refund Request Form / Cancellation of Agreed Payment Plan Form must be submitted along with evidence, including supporting documents, to prove circumstances to the Student Services Manager for review. Such documents can include medical certificates, letter from medical specialists, death certificates, legal documents, other documents proving extreme hardship.
The Student Services Manager may, or may not grant a partial or full refund upon receipt of the request after review of the evidence and circumstances surrounding the course enrolment.
Refunds will not be given for:
- Non-completion of assessment activities,
- Change of mind about a course, or,
- Other circumstances beyond Grows control but not limited to events such as:
- changing jobs
- changing work hours
- moving address (including interstate or international moves)
- course changes as a result of a regulatory changes governing qualifications
- finding the course more difficult, time consuming or stressful than the Learner had expected
- the Learner resigning or terminating their employment.
- Where academic misconduct and/or plagiarism has been determined by GROW.
- Where an application for Recognition of Prior Learning has been determined by an assessor as not sufficient evidence or not yet competent.
Transfer Policy
Subject to mutual agreement learners are permitted to transfer from one course to another.
Learners who have paid their course in full can transfer to a course of equal or lesser value a $150.00 transfer fee applies. No refunds will be issued for any difference in the course price.
Learners who have paid their course in full can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in course price.
Learners who have enrolled with a payment plan can transfer to a course of equal or lesser value and a $150.00 transfer fee applies. Learners must continue to pay their original payment plan (i.e. existing payment plan course total will not change in price).
Learners who have enrolled with a payment plan can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in price, which will be added onto their existing payment plan total with regular payments recalculated to reflect the change.
A course cannot be transferred from one Learner to a different individual to complete.
Multiple transfers will be approved at the discretion of the Students Services Manager and will be assessed on a case by case basis.
All transers will be subject to assessment of student needs, suitability and payment performance.
Re-Enrolment
It is a requirement of enrolment that reasonable progress is to be made to complete the required assessments within the course timeframe, or cancellation of enrolment may apply. Where a cancellation occurs, a $250 re‐ enrolment fee will occur to assess any outstanding submissions.
Course Enrolment Extensions
Learners can obtain a 1-month extension at no charge for their course when applied for in writing and the 1-month extension is valid to commence from the original course expiry date. Additional months can be purchased at $250.00 for 3 months , maximum 6-months applicable. The additional 3-months are consecutive and commence at the conclusion of the free 1-month extension.
Any additional time after the combined total 6-month extension is considered a re-enrolment.
Delivery Methods
Programs offered through Grow Training Group are delivered via electronic methods (online or blended/email). Should students choose to request delivery via distance material (printed/posted), an additional fee of $25 per learner resource will be charged.
Protection of Pre-Paid Fees
Grow Training Group will maintain a tuition assurance scheme to safeguard students in the event of it becoming insolvent and unable to return fees that have been paid in advance. The tuition assurance scheme will source similar training to allow the effected participants under this condition to complete their studies without further financial burden. However, if the student cannot be placed, the tuition assurance will make refunds.
Training Support & Student Commitment
Student Induction
Students will be provided with information that will outline training requirements and assist them in the successful completion of studies and achievement of competency.
Language, Literacy & Numeracy (LLN)
Students will be required to undertake an LLN test at the time of enrolment. All students who advise the RTO’s staff of their special learning needs, or are identified as a result of this test will be provided with the appropriate support and guidance with the aim of assisting the student to obtain competency in the course undertaken. This assistance provided by The RTO Staff will be within the principles of fairness and flexibility of workplace assessment and will be offered in a discrete manner.
Student Support
Students have access to direct email support from their trainer 6 days a week and will be made aware of phone contact hours during student induction. In addition Student Services is available 8:30–3:30 Monday-Friday for direct phone support and via email 6 days a week.
Progress
Students must aim to complete modules by the nominated completion date and as a minimum must demonstrate ongoing progression towards completion. Extension for assessment may be awarded at the trainer’s discretion.
Misconduct
Grow reserves the right to withdraw any Learner from a course as a result of inappropriate behaviour and / or offensive language towards staff and trainers. In the event this occurs, Learners are obligated to pay out any outstanding fees owing and are not eligible for a refund of any kind.
RPL
It is a requirement of RPL assessment that all evidence be provided within 90 days from issuance of the RPL Kit, or cancellation of enrolment may apply. Extensions may be granted at the discretion of your trainer/assessor.
Access and Equity
GROW Management and staff are required to provide assistance to all clients to identify and achieve their desired outcomes. GROW shall provide training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy.
Certification
Certification will not be issued until all payments have been made and paid in full.
Privacy Policy
Grow Training Group adheres to a strict Privacy Policy, to view our Privacy Policy in full please visit https://grow.edu.au/privacy-policy
